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CALL ACCOUNTING & REPORTING

CALL ACCOUNTING & REPORTING

Chronicall, by Xima Software is a new call history and reporting suite for the Avaya IP Office. Chronicall offers a revolutionary set of features designed to overcome the limitations of traditional call history and reporting software. With a thin-client web interface and no silly licensing restrictions Chronicall is simple to deploy and scale. A single inexpensive site license allows you to report on ALL of your agents, groups, trunks, and extensions with absolutely no configuration of your phone system.

Chronicall provides far more detailed, accurate, and granular reporting than the competition by connecting directly to your phone system and logging everything that happens on each call from the moment it starts to the second it ends.

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Realtime

Better manage your business with real-time monitoring. With the Realtime module, you can see real-time information and run comprehensive reports on every agent’s state. The Realtime module gives you an accurate idea of where your personnel resources are distributed at any specific point, as well as over any specific time period as a trend. Working in conjunction with Chronicall’s robust reporting capabilities, the Realtime Monitoring gives you the capability you need to better manage your team.

Cradle to Grave

The Cradle to Grave View shows you exactly what happened to any call on your system from the moment the call hit your phone switch to the instant the call ended. You can manipulate the tabular data by sorting, searching, filtering, and reordering columns. You can also copy data directly from Chronicall into Excel and other programs for further analysis.

True Cradle to Grave reporting means that you have more than just a summary of each call; you have the exact chronology of each hold, transfer, conference, and park. With Chronicall Cradle to Grave you can expand any call to see exact details about each and every event during its progression.

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Recording Library Module

You’ve seen the call data, now hear it! With the Recording Library module, you can listen to every call your IP Office logs. Integrated with Chronicall’s powerful Cradle to Grave view, calls are accurately associated and accessible like never before. With powerful tools and capability you’ve come to expect from Chronicall, the Recording Library module brings you the data you’ve been longing to hear.
Chronicall integrates seamlessly with Voice Mail Pro to provide unsurpassed archival and retrieval of calls recorded by the Avaya IP Office. Finding recorded calls has never been easier than it is with Chronicall.

Searching for entire calls using the advanced Cradle to Grave view means you can sort, search, filter, and find calls by virtually any criteria. The Chronicall Recording Library compresses call audio using the specialized Speex codec which is specifically optimized for high quality voice playback.

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